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FAQ's

What are you're opening hours?

Monday - Saturday: 10am - 5pm

Sunday: 11am - 4pm

 

Where can I find you?

Unit 7, Holme Grange Craft Village
Heathlands Road
Wokingham
Berkshire
RG40 3AW

 

How do you deliver?

We deliver through Royal Mail, using 24 for Express deliveries, and 48 for standard deliveries. For heavier items such as multiple LP frames, records, or box-set's, we use Hermes as our courier service.

 

How often do you ship orders?

We send your items out every evening from Monday-Friday. Please bare in mind that if you order on Friday after 2pm, it will not be processed until the following Monday.

 

I ordered from you, but my package hasn't arrived when I thought it should have, who can I contact?

We're sorry to hear that. Although your package should be there on the date you expect, it's always best to wait a couple days longer in case the delivery processor is taking it's time. After that, please contact sales@beyondthedownload.uk, and we will chase this up for you.

Again, if you ordered on Friday after 2pm, the order will not be processed until the following Monday.

Something was missing from my order, will it come separately?

Most likely that item was a pre-order, we send out orders separetly if they contain a pre-order, if you would like to recieve all items together please send an email to sales@beyondthedownload.uk. If the missing item was not a pre-order, please let us know, and we will chase this up for you.

 

I selected pick up in shop, but would like to change this to delivery, who can I contact?

That's no problem at all, send an email to sales@beyondthedownload.uk, and we will change this for you.

 

Do you participate in Record Store Day?

Yes we do! We participate in Record Store Day every year, we'll update the site with more information sooner to the event. Record Store Day 2019 is taking place on the 13th April, you can find more information about it on the Record Store Day website, here.

 

Are you able to order in a record I am looking for?

Of course! Come into the shop to ask or send us an email and we will try to locate it for you. We can only do this for New Vinyl, as Used Vinyl is dependent on what we have brought in to us.

 

Have any other questions? Please feel free to contact us:

Email: sales@beyondthedownload.uk

Phone: 01189962965