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FAQ's

What are you're opening hours?

Monday - Friday: 10am - 6pm

Saturday: 9am - 6pm

Sunday: 11am - 4pm

Where can I find you?

5 Rose Street
Wokingham
Berkshire
RG40 1XS

How do you deliver?

We deliver through Royal Mail, using 24 for Express deliveries, and 48 for standard deliveries. For heavier items such as multiple LP frames, records, or box-set's, we use Hermes as our courier service.

How often do you ship orders?

We send your items out every evening from Monday-Friday. Please bare in mind that if you order on Friday after 3pm, it will not be processed until the following Monday.

I ordered from you, but my package hasn't arrived when I thought it should have, who can I contact?

We're sorry to hear that. Although your package should be there on the date you expect, it's always best to wait a couple days longer in case the delivery processor is taking it's time. After that, please contact sales@beyondthedownload.uk, and we will chase this up for you.

Again, if you ordered on Friday after 3pm, the order will not be processed until the following Monday.

I have ordered a mix of new releases with pre-orders, will they be sent separately? / Something was missing from my order.

We send out orders separately if they contain a pre-order, if you would like to receive all items together please send an email to sales@beyondthedownload.uk. 

If you haven't ordered a pre-order and was expecting more items than have arrived, please let us know, and we will chase this up for you.

I selected pick up in shop, but would like to change this to delivery, who can I contact?

That's no problem at all, send an email to sales@beyondthedownload.uk, and we will change this for you.

Do you participate in Record Store Day?

Yes we do! We participate in Record Store Day every year, we'll update the site with more information sooner to the event. Record Store Day 2019 is taking place on the 13th April, you can find more information about it on the Record Store Day website, here.

Are you able to order in a record I am looking for?

Of course! Come into the shop to ask or send us an email and we will try to locate it for you. We can only do this for New Vinyl, as Used Vinyl is dependent on what we have brought in to us.

Have any other questions? Please feel free to contact us:

Email: sales@beyondthedownload.uk

Phone: 0118 996 2965